Privacy Policy
Privacy Policy and Personal Data – applicable to Users of this Hospitality Business when making a reservation
Data Controller (we): The Hospitality Business that will provide you, as the user, with the requested service. Our identification and contact details are available on the website you used to make your reservation / to send us your enquiries. They will also appear on our invoice that we will send to you.
Data Compliance Officer: Not applicable to the activities of the Data Controllers.
User: You, who completed the reservation form or any related documentation.
Purpose: The purpose of processing the data provided through this form is to manage the reservations made by you, the user, and / or to respond to submitted questions / requests.
Legal Basis:
– Either the necessity to perform our contract with you, the user / the necessity to take steps at your request prior to entering into a contract.
– Or your consent, as the user, by ticking the acceptance box for the Terms and Conditions of which this privacy and personal data policy forms an integral part.
Retention Period: We will store the data provided by you, the user, for the time necessary to manage the reservation made, as well as the requested accommodation services. Once the management process is completed, your data will be retained for six (6) months. If you consent to receiving marketing and / or commercial information, your data will be stored until you withdraw your consent.
Processor: We have contracted our partner Mirai ( https://pt.mirai.com/) to operate the reservation system for our business. Mirai acts under our authority and we have signed a contract with Mirai for the provision of its services. We instruct Mirai in writing on how the processing must be carried out.
Data subjects other than users: When you, as the user, provide us with personal data belonging to a data subject other than yourself, you are responsible for such actions, as well as for obtaining the respective consent from those data subjects for the provision of their data.
Data Transfer: We will not transfer personal data to a third country outside the EEA (European Economic Area).
Data subject rights: Data subjects may exercise their rights of access, rectification, erasure and objection by sending an email or by postal mail using the contact details available on our reservation website and on our invoices.
Supervisory Authority: If a data subject considers that their rights have been affected, they may also contact the competent supervisory authority of the relevant Member State. More information at: https://ec.europa.eu/info/law/law-topic/data-protection/data-protection-eu_en